Privacy notice

The controller responsible for processing your data is:

When you visit the site, the server processes technical access data: IP address, time, the address requested, the volume of data transferred, the status code and details of your browser and operating system. This processing is necessary in order to operate and secure the website. The legal basis is Art. 6(1)(f) GDPR; our legitimate interest lies in secure operation.

The technical access data of the server are deleted after 14 days.

For security reasons and to protect the transmission of confidential content, this website uses SSL or TLS encryption. You can tell an encrypted connection by the address bar of your browser starting with "https://" and showing a padlock. What you send us through this website cannot be read by third parties.

Through the form we process the data you provide: name, company, e-mail address, telephone number, the product you are looking for, article number, quantity, place of delivery, details of the unloading point and a preferred date, and — in a sourcing enquiry — the link and technical details you give us, your message and an optionally uploaded file. Technically we also record the page the enquiry was sent from and the language version you chose.

To prevent abuse we additionally store your IP address in a shortened, encrypted form (a pseudonym). Recovering the original address from it is made harder, but it is not ruled out. The legal basis is Art. 6(1)(f) GDPR; our legitimate interest lies in warding off automated enquiries. The pseudonym is deleted together with the enquiry.

The legal basis for handling your enquiry is Art. 6(1)(b) GDPR, as the processing serves to answer your enquiry and to take steps towards a contract.

We keep enquiries for as long as they are needed to deal with them, but at most six months from receipt. After that they are deleted automatically, together with any uploaded file.

If an enquiry leads to an order, the commercial and tax retention periods apply to the business records arising from it, such as the order confirmation and the invoice. We keep those records in our accounts, not on this website.

If you contact us by e-mail, telephone or WhatsApp, we process your enquiry including the personal data arising from it — name, contact details and the content of the enquiry — in order to deal with your request. The legal basis is Art. 6(1)(b) GDPR where the enquiry serves to take steps towards or to perform a contract, and otherwise our legitimate interest in dealing effectively with enquiries addressed to us (Art. 6(1)(f) GDPR).

The same retention applies as for enquiries through the form: enquiries that do not lead to an order are deleted at the latest six months after the last correspondence. Commercial and tax retention obligations remain unaffected.

For communication over WhatsApp the following applies in addition: the service is provided by WhatsApp Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland. When you use it, data — in particular your telephone number and the metadata of the communication — is transferred to WhatsApp; a transfer to servers of the Meta group of companies in the USA cannot be ruled out and is based on the EU-US Data Privacy Framework.

If you would rather avoid that, please use one of the other channels named — you will reach us just as well.

Your name and e-mail address are required so that we can answer your enquiry. Everything else is voluntary; without it we may only be able to deal with your enquiry to a limited extent. There is no statutory obligation to provide the data.

In the publicly accessible part of this website we set a single cookie named NEXT_LOCALE. It remembers the language you chose and is necessary for the operation of the website; under § 25(2) no. 2 TDDDG no consent is required for it. We do not set analytics or advertising cookies.

When you put an appliance into the enquiry basket, your browser remembers your selection in its local storage. No data is transmitted to us in the process; the chosen appliances reach us only when you send the enquiry. Here too no consent is required under § 25(2) no. 2 TDDDG, because by putting an item in you expressly asked for this function. You can delete the basket by emptying it or by removing the website data in your browser.

In the password-protected administration area a session cookie and a cookie for the administration language are added. They concern our own staff only and are never set for visitors to the website.

This website runs on a server operated by IONOS SE, Elgendorfer Strasse 57, 56410 Montabaur, Germany; the server is located in Germany. Details of the processing by the provider are set out at https://www.ionos.de/terms-gtc/terms-privacy.

Notifications about incoming enquiries are sent through a mailbox of the same provider.

The legal basis for engaging the provider is Art. 6(1)(f) GDPR; our legitimate interest lies in providing this website reliably.

The provider processes personal data exclusively on our behalf; a data processing agreement pursuant to Art. 28 GDPR is in place.

Beyond the processors named above, we pass your data to third parties only where this is necessary in order to deal with your enquiry — for instance to our supplier in order to clarify technical questions — or where we are required to do so by law.

You have the right of access (Art. 15), to rectification (Art. 16), to erasure (Art. 17), to restriction of processing (Art. 18), to data portability (Art. 20) and to object to processing (Art. 21 GDPR).

You also have the right to lodge a complaint with a supervisory authority. The competent authority is the State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia.

WHERE YOUR PERSONAL DATA ARE PROCESSED ON THE BASIS OF ART. 6(1)(F) GDPR, YOU HAVE THE RIGHT TO OBJECT TO THAT PROCESSING AT ANY TIME ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION. WE WILL THEN NO LONGER PROCESS THE DATA CONCERNED UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES TO ESTABLISH, EXERCISE OR DEFEND LEGAL CLAIMS.

In our case this concerns the technical access data of the server and the pseudonym of your IP address. An objection can be sent informally to the address or e-mail address named above.

No automated decision-making, including profiling, takes place.